FAQs

Frequently Asked Questions (FAQs) - SOFTDEALZ

Orders & Shipping

Q1: Where do you ship?
We ship throughout the United Kingdom and internationally.

Q2: What are your shipping options and costs?

  • UK Delivery: £5.99 (2-4 business days)

  • International Delivery: £23.99 (3-17 business days)

  • Free shipping on all orders over £150

Q3: How long does order processing take?
Orders are typically processed and shipped within 1-2 business days.

Q4: Will I receive tracking information?
Yes, you will receive a confirmation email with tracking details once your order is dispatched.

Returns & Refunds

Q5: What is your return policy?
We offer a 45-day return period for all non-customized items. Products must be in original condition and packaging.

Q6: Are custom orders returnable?
No, custom-made or personalized items cannot be returned unless damaged or defective.

Q7: How do I initiate a return?
Please email us at help@softdealzltd.shop with your order number. We will guide you through the process.

Q8: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.

Products & Materials

Q9: What materials are your products made from?
We use various high-quality materials including porcelain, stoneware, bone china, and melamine.

Q10: Are your products dishwasher and microwave safe?
Most of our products are dishwasher and microwave safe. Please check individual product descriptions for specific care instructions.

Q11: Do you offer replacement pieces?
Yes, we offer replacement pieces for most patterns. Please contact us for availability.

Payment & Security

Q12: What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.

Q13: Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your information.

International Orders

Q14: Are there additional charges for international orders?
International customers may be subject to customs duties and import taxes. These charges are the customer's responsibility.

Q15: How long do international orders take to arrive?
Typically 3-17 business days, though customs processing may cause additional delays.

Contact & Support

Q16: How can I contact customer service?
Email: help@softdealzltd.shop
Phone: +44 1225 331263
Business Hours: Monday-Friday, 9:00-17:00 GMT

Q17: What information should I include when contacting support?
Please include your order number, product name, and a detailed description of your question or concern.

Still have questions?
Email us at help@softdealzltd.shop - we're happy to help!